Privacy policy

This Privacy Policy applies to sviwacreation.com


At SVIWA CREATION, we value your privacy and appreciate your trust in us. This Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website. By using www.sviwacreation.com, you agree to the terms of this Privacy Policy.


SVIWA CREATION is an independent imitation jewellery brand dedicated to timeless craftsmanship and elegant design.

 

 

 

Information We Collect

 


1. Contact Information

We may collect your name, email address, mobile number, billing and shipping address, city, state, pincode, country, and IP address. This information is used strictly for order processing, delivery, and customer support.


2. Payment and Billing Information

When you make a purchase, we collect your billing details such as name and address.

We do not store or have access to your credit/debit card details. All online payments are processed securely through trusted payment gateways such as Razorpay or CC Avenue.


3. Information You Post

We may collect information you share publicly on our website or official social media pages of SVIWA CREATION.


4. Demographic & Behavioural Information

We may collect information such as your preferences, purchase history, and participation in surveys or offers to help improve our products and customer experience.


5. Technical Information

We automatically collect information such as your IP address, browser type, device details, time spent on our website, and pages visited. This helps us enhance functionality and user experience.

 

 

 

How We Collect Information

 

 

  • Directly from You:

    When you create an account, place an order, subscribe to newsletters, or contact us via email or phone.

  • Automatically:

    Using cookies, analytics tools (like Google Analytics), and web beacons to understand browsing behaviour and site usage.

  • From Third Parties:

    If you use social media integrations or interact with our brand on third-party platforms, we may receive certain limited information such as your name and contact details.

 

 

 

 

How We Use Your Information

 


We use your information to:

 

  • Process, confirm, and deliver your orders.

  • Respond to queries, feedback, or support requests.

  • Improve our website, products, and services.

  • Send you order updates, shipping notifications, and invoices.

  • Share information about new arrivals, special offers, or promotions (only with your consent).

  • Ensure the safety and security of transactions and prevent fraudulent activity.

 


We use your data responsibly and only as permitted by applicable laws.

 

 

 

Sharing of Information

 


We may share your information with:

 

  • Service providers who help us with order fulfillment, shipping, payments, or marketing.

  • Courier partners such as DTDC, Expressbees, or Delhivery for deliveries.

  • Legal or government authorities, if required by law.

  • Business successors, in case of restructuring or acquisition (with prior notice).

 


We do not sell, rent, or trade your personal information to any third party.

 

 

 

Email Opt-Out

 


You can unsubscribe from our promotional emails anytime by writing to sviwa.creation@gmail.com.

Please note: You will continue to receive transactional messages (order updates, confirmations, etc.) even after opting out of promotional communications.

 

 

 

Third-Party Links

 


Our website may contain links to third-party websites.

We are not responsible for the privacy policies or content of those external sites. Please review their privacy practices before sharing any information.

 

 

 

Grievance Officer

 


In accordance with the Information Technology Act, 2000, and applicable rules, the Grievance Officer’s details are as follows:

 

SVIWA CREATION

Surat, Gujarat, India

Phone: +91 9274529394

Email: sviwa.creation@gmail.com


For any queries, concerns, or complaints regarding this policy, please contact us at the email provided above.

 

 

 

Policy Updates

 

This Privacy Policy was last updated on 05-11-2025.

We may update our privacy practices from time to time. Any changes will be posted on this page. Please review it periodically to stay informed.

 

 

 

Jurisdiction

 


By visiting sviwacreation.com, you agree that any dispute related to privacy or this Policy will be governed by the laws of India, with exclusive jurisdiction in the courts of Surat, Gujarat.